Returns & Exchanges

At Poppin Candy, we want you to love your treats, but due to the perishable nature of our products, we can only accept returns on items that arrive damaged or incorrect. If your delivery isn't sweet, please contact us within 7 days of receipt to make it right.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging or incorrect candy items as soon as you open your delivery.

• 2.
  Contact Support

  Email our team at support@poppincandy.com with your order number and the photos of your items.

• 3.
  Assessment

  Our candy experts will review your claim within 48 hours to determine if a replacement or refund is applicable.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.