Frequently Asked Questions
Everything you need to know about your sweet treats.
How long will it take for my candy to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, Poppin Candy ships to all 50 U.S. states. We are working on expanding our logistics to include international destinations in the near future.
Are your candies suitable for people with allergies?
Many of our products are processed in facilities that handle nuts, soy, and dairy. Please check the specific ingredient list on each product page for detailed allergen information.
How can I ensure my candy doesn't melt during shipping?
During warmer months, we recommend selecting expedited shipping. We also offer thermal packaging and ice packs at checkout to help maintain the quality of chocolates and gummies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.